PawNova – Returns Policy

At PawNova, we carefully inspect every product before it is shipped.

Change of Mind Returns

We do not accept returns or exchanges for change of mind, incorrect selection, or if you simply decide you no longer want the product.

Please review product descriptions, specifications, and sizes carefully before placing your order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Email: aukharl@gmail.com

Include:

• Your order number
• A description of the issue
• Clear photos or videos of the product

We will review your claim and, if approved, provide a replacement or refund where appropriate.

Non-Returnable Items

For hygiene and safety reasons, certain pet products may not be eligible for return once opened or used.

Australian Consumer Rights

Nothing in this policy limits your rights under applicable Australian Consumer Law.