Shipping Policy

Last Updated: July 7, 2026

Thank you for shopping with PawNova. We are committed to delivering your order safely and as quickly as possible.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

Shipping Time

Estimated delivery times within Australia are:

• Standard Shipping: 5–12 business days

• Remote Areas: 7–15 business days

Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, customs processing, or peak holiday periods.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free Shipping may be available on eligible orders as advertised on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

PawNova is not responsible for orders delivered to an incorrect address provided by the customer.

Delayed or Lost Shipments

If your order has not arrived within the estimated delivery period, please contact us. We will work with the shipping carrier to investigate and assist you as quickly as possible.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and include photos of both the packaging and the product so we can assist you promptly.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: aukharl@gmail.com

We aim to respond to all enquiries within 24–48 business hours.